As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. Hi, I’m sorry to hear about what’s happening to you. The split of your withdrawal to smaller amounts is exactly what I described above. Anyway, I’m thinking that you might experienced “Mastercard issue”.
Vulkan Vegas Casino – Der Rückzug des Spielers wurde verzögert.
The matter is a lot more complicated than most of the posts I’ve read in all of the forums. It begins with the payment of 5000 €, in October 21, to my account at the Berliner Sparkasse, which was canceled from now on and all incoming payments were canceled. Account statements clearly show that the split € 5000 was immediately returned to Movon Payments Ltd on October 14th, 2011 (€ 1000 each). I immediately contacted the support team and since then have explained everything twice and three times in words and pictures (bank statements).
- I still had a seductive cashback, which I don’t know anything about now because my account was blocked.
- Since then I have been put off by the casino support, put off etc pp !!!
- I’ve been user of this casino for 4 years now and this is how they treat loyal costumers.
- I’m tired of explaining myself again and again and meanwhile really pissed off how they treat me.
- So this time I’ve been waiting for a withdrawal 50e for 2 days, and after that I haven’t received the notice or anything.
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Thank you Rebecca for the information and the e-mail with the proof. I will now forward your complaint to my colleague Peter who will be assiting you from now on.
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We rejected the complaint because the player didn’t respond to our messages and questions. Thank you very much for your reply, AJCooper. Before we contact the casino, could you please forward all the relevant communication between you and the casino to email protected? We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
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I’ve never received a updated t&c Wich says that VPN usage was prohibitied. We’ve received the answer from the billing dept. You are partially right, there is a withdrawal rollback for 3 transactions.
- That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- The matter is a lot more complicated than most of the posts I’ve read in all of the forums.
- Yes, the casino is very slow, but it’s probably because they can’t do it faster for some reason (and they probably won’t tell you the reason).
- It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed.
If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. The player from Lithuania had had his account blocked by the online casino for the second time due to VPN use. Despite having been unblocked previously after explaining the situation, the player had encountered the same issue again while waiting for a withdrawal of 50 euros. We had requested additional information to investigate the matter. The player had confirmed that the casino had unblocked his account and the issue had been resolved.
Then you can start discussing another payment method etc. Good morning Tim, I just checked my account … And it came in € 1,500.00, so a total of € 2000 so far. Three are still open, but all from different accounts …
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Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and vegas casino apk have no choice but to reject this complaint. These required documents were made available in good quality as quickly as possible. We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.
Based on the exact payout data that you and I have recorded, it should finally lead to my winnings being paid out to me without any problems. I had already uploaded my new bank details to the casino, but will make them available again if necessary. Please kindly make a withdrawal request, this time it should be routed via a different payment processor. Rip off side, you pay out but you can still use the money to play.
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Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. I was now able to make a new withdrawal request of 200 euros. Hello, I still have to wager 4 euros for the payout, which of course is not nice.
As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication. I’m glad to hear that you received your funds.
I checked with Visa yesterday and they don’t care where the money comes from, they don’t block any incoming payments. And if a payment is not accepted, they will inform me. Is your money no longer on your balance either? Have you already filed a complaint here? I wouldn’t give up, that’s a lot of money you won.
We expect to resolve the issue today-tomorrow. Meanwhile, please pardon for inconveniences caused, and please enjoy a generous bonus from us. The player from Germany wishes 50% of his deposits to be reimbursed since the casino doesn’t hold German License.
